FAQ

Which countries do you ship to?

VELORA SHOES currently ships only within the United Kingdom. Orders placed with delivery addresses outside this region cannot be processed.

How long does delivery take?

Orders are generally prepared within 1 to 3 business days after payment confirmation.
After dispatch, delivery typically takes between 7 and 14 business days.

The total delivery timeframe may take up to 17 business days.

How can I track my order?

Once your order has been dispatched, you will receive an email with tracking information.
Tracking updates may take up to 48 hours to become available.

Are shipping fees charged separately?

Shipping costs are calculated during checkout and clearly displayed before completing your order.

Can I return an item?

Yes. Customers may request a return within 14 days of receiving their order, in accordance with UK consumer protection regulations.

Returned items must be unused and in their original condition.

How do I request a refund?

To request a refund, please contact our support team at contact@velorashoes.store and include your order details.

Refunds are processed after the returned item has been received and inspected, typically within 5 to 10 business days.

What if my order arrives damaged or incorrect?

If there is an issue with your order, please contact us within 48 hours of delivery and provide clear photos.
We will arrange an appropriate solution as quickly as possible.

Which payment methods are accepted?

We accept secure payments through trusted third party providers available at checkout.
Your payment information is processed securely and is not stored by VELORA SHOES.

Can I cancel or modify my order?

Orders can only be modified or cancelled before processing begins.
Please contact us as soon as possible after placing your order.

How can I contact customer support?

You can reach our support team through the following channels:

Email: contact@velorashoes.store
Phone: +55 85 99747-4632
Website: https://velorashoes.store

Our support team is available Monday to Friday during standard business hours.