Refund policy

At VELORA SHOES, we want every customer to shop with confidence. Please review the information below regarding returns and refunds before placing your order.

Return Requests

Customers may request a return within 14 days from the date the order is delivered, in accordance with UK consumer protection laws.

Return Conditions

To qualify for a return:

The item must remain unused and in its original condition
The original packaging must be included
Proof of purchase is required

Certain products may not be eligible for return due to hygiene or safety reasons.

How to Arrange a Return

To request a return, please contact our support team at contact@velorashoes.store

Once your request has been reviewed, we will provide instructions for the return process. Returns sent without prior authorisation may not be accepted.

Refund Procedure

After the returned item has been received and inspected, we will notify you of the result.

Approved refunds will be issued to the original payment method within 5 to 10 business days. Processing times may vary depending on your payment provider.

Return Shipping Responsibility

Unless the product received is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer.

Incorrect or Damaged Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and provide clear photos of the issue. We will arrange an appropriate solution at no additional cost.

Refund Delays

If your refund has not appeared within the expected timeframe, we recommend contacting your bank or payment provider first. If you still require assistance, our support team will be happy to help.

Contact Information

For any enquiries regarding returns or refunds, please contact:

VELORA SHOES
Website: https://velorashoes.store
Email: contact@velorashoes.store
Phone: +55 85 99747-4632